Nature’s Fungi Shipping & Returns Policy

Last Updated: March 25th 2025

This Shipping & Returns Policy (“Policy”) describes how Nature’s Fungi (“Company,” “we,” “us,” or “our”) handles
shipping and returns for purchases made through our website, www.naturesfungi.com (the “Site”).
By placing an order on our Site, you agree to the terms set forth below.

1. Shipping Policy

a. Order Processing Time

We strive to process and ship all orders within 1-3 business days (excluding weekends and holidays).
Please note that order processing time is separate from the shipping transit time. You will receive a confirmation email
containing tracking information once your order has shipped.

b. Shipping Rates & Methods

• Domestic (U.S.) Shipping: We offer standard shipping within the United States. Shipping costs are
  calculated at checkout based on order weight, shipping distance, and selected shipping method.
• Free Shipping Threshold (If Applicable): We may provide free standard shipping for orders above
  a specified total. The eligibility threshold will be indicated at checkout.
• Expedited Shipping: If you need your order sooner, please choose an expedited shipping option at
  checkout (if available), which will incur additional charges.

c. Delivery Estimates

Delivery times vary depending on your location and selected shipping method. Estimated delivery times (after order
processing) range from 2-7 business days for standard shipping and 1-3 business days
for expedited shipping. Please keep in mind that unforeseen circumstances (e.g., weather, carrier delays) may affect
delivery timelines.

d. International Shipping (If Applicable)

If you offer international shipping, include relevant details here. Otherwise, you can note that at this time, we do
not ship outside the U.S.

e. Order Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number. You can use this number
to track your package on the carrier’s website. Please allow 24 hours for the tracking information to update.

f. Lost, Damaged, or Delayed Shipments

Nature’s Fungi is not responsible for lost, held, or damaged packages. However, if your package is missing or arrives
damaged, please contact us at the email or phone number below, and we will do our best to assist. We recommend filing
a claim directly with the carrier for faster resolution.

2. Return & Refund Policy

a. Eligibility

We want you to be completely satisfied with your purchase. If you are not satisfied, you may request a return or
exchange of most unopened and unused products within 30 days of receipt. Please note that certain
items (such as perishable goods or final sale items) may not be eligible for returns or refunds.

b. Return Process

1. Contact Customer Service: Reach out to us at contact@naturesfungi.com
   or by calling 1 (480) 469-2222 to initiate a return. Please provide your order number and the reason for
   your return.
2. Obtain Return Authorization: We will review your request and provide a Return Merchandise
   Authorization (RMA) number and shipping instructions if your return is approved.
3. Package the Items: Safely pack the items in their original packaging (if possible) and clearly
   label the package with the RMA number.
4. Ship the Items: You are responsible for return shipping costs unless the return is due to our
   error (e.g., incorrect or defective item). We recommend using a trackable shipping service to ensure your return
   is received.

c. Refunds

• Once we receive and inspect your return, we will process your refund or exchange within 7-10 business days.
• Refunds are issued to the original payment method. Depending on your bank or credit card company, it may take
  additional time for the credit to appear on your statement.
• Shipping and handling fees are non-refundable, except when the return is due to our error.

d. Exchanges

If you wish to exchange an item, please follow the return process above. Once your return is received and approved,
we will process an exchange order. Additional shipping charges may apply for exchanged items unless the exchange is
due to our error.

e. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately with photos or a detailed
description of the issue. We will work with you to replace the product or issue a full refund.

3. Contact Us

If you have any questions about our Shipping & Returns Policy, need to report a lost or damaged package, or
require additional assistance, please contact us:

Note: This Shipping & Returns Policy is provided for informational purposes only and does not constitute
legal advice. Please consult with a legal professional to ensure compliance with all applicable laws and
regulations.